Introduction

Purpose

This Privacy Policy ("Policy") outlines the practices and procedures governing the collection, use, and disclosure of Personal Information by Reclaim U Health & Wellness ("Company," "we," "us," or "our") through our website https://reclaimuhealthandwellness.org (the "Service").

Scope

This Policy applies to all users ("Users") of the Service and governs the handling of Personal Information collected thereby.

Commitment to Privacy

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws. We do not share or sell user information except as described in this Policy. By using the Service, you consent to the collection and use of your information as described herein. Unless otherwise defined in this Policy, terms used have the same meanings as in our Terms of Service.

INFORMATION COLLECTION AND USE

Personal Information

We may collect personally identifiable information ("Personal Information") that can be used to contact or identify you, including but not limited to:

Email address

Full name

Telephone number

Postal address

SMS information — including any content or details you provide when opting in to our SMS services

Other information you provide

We collect this information to provide and improve the Service, communicate with you, respond to inquiries, process requests, schedule consultations, and enhance our services.

Log Data

We collect information that your browser sends when you visit our Service ("Log Data"), including:

Internet Protocol (IP) address

Browser type and version

Pages visited

Date and time of visit

Time spent on pages

Device identifiers

Diagnostic data

We use cookies, which are small data files, to collect information and enhance your experience. You can manage cookie preferences through your browser settings. Refusing cookies may limit some Service features.

Do Not Track (DNT)

We do not support Do Not Track signals.

SERVICE PROVIDERS

We may use third-party providers to facilitate our Service, perform related services, or analyze Service usage. These providers have access to Personal Information only for these tasks and are obligated to keep it confidential. They may not share or sell your data.

SMS/TEXT MESSAGE INFORMATION

Non-Disclosure

We will not disclose SMS/text message information to third parties, except as legally required.

Limited Use

SMS/text message information is used solely for the purposes described in Section 4 (Use of Personal Information) and legal compliance.

Non-Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or service delivery, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of text message services as necessary to deliver SMS communications.

USE OF PERSONAL INFORMATION

We use Personal Information to:

Provide and maintain the Service

Notify you of Service updates

Enable interactive Service features

Provide customer support

Analyze and improve the Service

Monitor Service performance

Detect and resolve technical issues

Communicate via SMS/text messages (with consent)

Personalize communications

Respond to inquiries

Schedule consultations and services

USER RIGHTS

Access

You have the right to access your Personal Information.

Rectification

You have the right to rectify inaccuracies in your data.

Erasure

You have the right to request erasure of your data.

Preferences

You have the right to manage communication preferences.

Opt-Out

You have the right to opt out of SMS messages by replying STOP or contacting us directly. You may also reply HELP for assistance.

Exercise Rights

To exercise these rights, contact us using the information below. We may verify your identity.

DATA SECURITY

We implement reasonable security measures to protect Personal Information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

INTERNATIONAL TRANSFER

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States, where data protection laws may differ. By providing information, you consent to this transfer.

THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

CHILDREN'S PRIVACY

Our Service is intended for users age 18 or older. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.

AMENDMENTS TO THIS POLICY

We may update this Policy from time to time. Changes will be posted on this page and effective immediately. Your continued use of the Service constitutes acceptance of the changes.

CONTACT INFORMATION

Reclaim U Health & Wellness
https://reclaimuhealthandwellness.org
5309 Commonwealth Centre Pkwy, Suite 105
Midlothian, VA 23112
Phone: (804) 215-6555
Email: [email protected]